📥Help Desk Technician Prompts
👥 Provide basic security awareness guidance to users
🛡️ Verify user identities before providing sensitive support
📊 Track user satisfaction and service quality metrics
🔄 Manage and maintain knowledge base articles
🧠 Identify and escalate recurring issues for permanent fixes
🧠 Assist Users with Account Setups and Access Resets
🧹 Maintain Inventory of Support Tools and Equipment
📋 Log, Track, and Escalate Support Tickets
🛠️ Resolve Common Hardware and Software Issues
📞 Handle Tier 1 Help Desk Support Requests
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